Send us a message and we'll get back to you as soon as we can, though it may take us up to 3-5 business days to respond.
Our team works Monday through Friday, 9am to 5pm MT.

Shop

Manage Subscription

Good Store

Our coffee is processed and roasted in facilities that handle only coffee, so Keats &amp; Co. coffee is not exposed to any potential allergens.

Our coffee is processed and roasted in facilities that handle only coffee, so Keats & Co. coffee is not exposed to any potential allergens.

Are there possible allergens in coffee?

Keats & Co

Is your packaging recyclable?

What is Good Dot Rewards?

General

What does “100% of profit to charity” mean?

How do you define “Operating Profit” for charitable donations?

What is the Foundation to Decrease World Suck’s role in Good Store?

What is DFTBA’s role in Good Store?

How much money is donated to charity?

Is my purchase a tax-deductible donation?

How much of my purchase gets donated to charity?

Which product should I buy to maximize my donation?

Which charities do you donate your profits to?

How Donations Work

What payment methods are accepted?

Are taxes included in the cost of my order?

Can I cancel an order that has already processed?

Can I buy from your site in a currency other than US Dollars?

Will I have to pay for customs duties or additional fees when my order arrives?

Ordering

Do you ship to my location?

Is expedited shipping available?

How much does shipping cost?

You said shipping was free. Why was I charged shipping on my order?

Are tracking numbers available?

When will my item be shipped?

Can you ship to my address if it is written in a language other than English?

Why did my shipping cost change in June?

What is DDP?

What is the most economical way to subscribe for customers outside of the US?

Shipping

How long will I be subscribed?

When will I be charged for my next order?

How do your prepaid subscriptions work?

How do I access my subscriptions management page?

I know I have a subscription, but the website says I don't have an account!

How do I cancel my subscription?

How do I update my payment method on file?

How do I change the date I'm charged for my subscription?

How do I change the frequency of my subscription orders?

How do I skip or reschedule an upcoming order?

How do I increase or decrease the quantity of my subscription items?

How do I swap or change the product(s) in my subscription?

Can I remove just one item without canceling my whole subscription?

How do I change the size, color or other variant of my subscription item?

Can I add a one-time product to an upcoming subscription order?

How do I add a new subscription to my account?

How can I combine multiple subscriptions into a single shipment

I already cancelled my subscription, why did I get a new shipping confirmation email?

How do I pause my subscription?

Why was my subscription canceled?

Why was my card declined, and what happens next?

Can I use a discount code for my subscription?

How do I reactivate a canceled subscription?

How do I update my subscription shipping address?

Can I ship different subscriptions to different addresses?

How do I reactivate a canceled subcription?

Subscriptions

What is your return policy?

What do I do if my order never showed up?

How do you know if the order may have been lost?

I received a damaged item. How do I get a replacement or refund?

Returns and Refunds

How do I best take care of my socks?

Where are the socks manufactured?

What sock size do I need?

What sock styles are available?

How do I change the size and/or style of my socks?

What are the socks made of?

Can I see the sock designs before they are shipped?

What is the inside of the socks like? I have sensory issues!

Awesome Socks Club

Are the undies OEKO-TEX certified?

What is modal?

How should I care for my undies?

What size of undies should I get?

Is the undies packaging recyclable?

What is your return policy for the undies?

Do the Awesome Undies designs match the Awesome Socks club designs?

Awesome Undies Club

What ingredients are used to make the soap?

What is sustainable palm oil?

Are these soaps organic? Vegan? Cruelty-free?

Which soap do you recommend to someone with sensitive skin?

How long will one bar of soap or shampoo last?

How should I care for the soap saver dish?

Sun Basin Soap

Can I subscribe if I live outside the United States?

How much does each bag make?

Are the coffee pods biodegradable?

Where is the coffee roasted?

Will the coffee pods work in my coffee machine?

How do I brew the coffee?

How should I store the coffee? How long will it stay fresh?

Is this coffee gluten-free? Vegan? Organic? Kosher?

How is Paradoxa decaffeinated?

How much caffeine is in the coffee?

Is your coffee speciality grade?

Is your coffee fair trade certified?

Where is Keats & Co tea blended?

How do I brew the tea?

How should I store my tea? How long can I store it?

How many milligrams of caffeine are in each tea?

Is your tea gluten-free?

Are the tea and coffee bags recyclable?

Is the packaging recyclable?

Are the products cruelty-free?

Are your products non-toxic?

Is there PVA in any of the EcoGeek products?

Is PVA Safe?

Are Sheets laundry products compatible with all machines?

Can I use your cleaning spray products on all surfaces?

Are your cleaners disinfecting?

Are your products safe for septic tanks?

How do I use the laundry detergent sheets?

Are sheets laundry products hypoallergenic?

What is the difference in the cleaning tablets other than scents? Can I use them interchangeably?

Can you use the Oxygen Brightener Bleach Alternative on colored clothes?

Is the Dishwasher tablets pouch compostable in a home setting or only in industrial composting facilities?

What is Save Trees?

EcoGeek

Are there possible allergens in coffee?Updated 8 days ago