Shipping
Shipping costs depend on the size of the order and the destination country. Final shipping fees are calculated at checkout.
Do you ship to my location?
We ship to most addresses worldwide that can receive mail and packages from the US!*. *Keats & Co coffee and tea are currently limited to the US, Canada, UK, and EU. These restrictions ensure freshness and compliance with international shipping regul
Is expedited shipping available?
Expedited shipping is available only for one-time purchase items. Subscription orders always ship with standard shipping. For US orders, FedEx 2-Day shipping is 24.99. Orders placed before 1 pm on a business day (Monday through Friday) will ship the
How much does shipping cost?
Shipping charges differ by:. Here's how it breaks down:. You'll see the exact shipping cost at checkout before you commit to anything. If your order is eligible for free shipping, a discount will be automatically applied to your cart at checkout. Exp
You said shipping was free. Why was I charged shipping on my order?
Subscription orders of $13.75 or more ship free in the United States, and any one-time purchase order that exceeds the free shipping threshold of $75 also ships free in the United States. For all other orders, shipping charges will be added based on
Are tracking numbers available?
For most orders, you will receive a confirmation email with tracking info when your order ships. These sometimes get snagged by spam folders, so be sure to check there if you believe your order should have already shipped. Once an order ships, it can
When will my item be shipped?
Most orders ship within 3–5 business days, including:. Awesome Socks Club & Awesome Undies Club subscriptions ship by the 15th of each month. Preorder or made-to-order items ship according to the fulfillment timeline listed on the product page. If it
Can you ship to my address if it is written in a language other than English?
Addresses in languages other than English are fine, so long as they are written using the English alphabet, with no accented letters. Our system cannot process non-English characters or accented letters, so we can't print labels in any other alphabet
Why did my shipping cost change in June?
To help keep our subscription program sustainable and continue supporting the charities we partner with, we updated how shipping and import-related costs are handled beginning June 17, 2026. Depending on where you live and the size of your subscripti
What is DDP?
DDP stands for Delivered Duty Paid. It means that any applicable import duties, taxes, and customs fees are collected by Good Store when your order is processed, rather than being collected by your local customs agency or delivery carrier when the pa
What is the most economical way to subscribe for customers outside of the US?
The most cost-effective way to subscribe is to choose a larger subscription size and receive shipments less frequently. Larger orders allow shipping costs to be spread across more items, helping lower the cost per item and reducing the overall impact