How do you know if the order may have been lost?Updated a year ago
There are some guidelines outlined below:
We estimate domestic orders will arrive 7-10 business days after the order leaves our warehouse. International orders may take up to 4-6 weeks, depending on the destination.
Most orders include tracking information, which can be found in your shipping confirmation email, if available.
We can issue a replacement or a refund for the items if the tracking for the package has either:
- Stalled for 10 consecutive business days
- Shows "delivered" but is not found in/on/near the mailbox or door within 3 business days
Contact us for help with a refund or replacement.