How do you know if the order may have been lost?Updated a month ago

Sometimes orders are delayed in transit, and sometimes they get lost and never show up. Here are the guidelines we follow to determine if an order has been lost:

We estimate domestic orders will arrive 7-10 business days after they leave our warehouse. Orders shipping to Canada, the EU, or Mexico may take 2-3 weeks to be delivered. Other international orders may take 4-6 weeks, depending on the destination and customs clearance processes.

Most orders include tracking information, which can be found in your shipping confirmation email, if available.

We consider an order lost if they fit any of these situations:

The order is shipping to an address in the US, the EU, Canada, or Mexico, and there have been no tracking updates for at least 10 business days.
The order is shipping to a country not listed above, and there have been no tracking updates for 4 weeks, or the order was shipped more than 6 weeks ago and has still not been delivered.
Tracking shows the status is "delivered," but the order cannot be found in/on/near your mailbox or door within 3 business days of this tracking update.
- In this case, we kindly request that you check with any neighbors, family, or roommates who may have received your order by accident.

In most cases, we can provide a replacement after confirming your shipping address is correct. If we no longer have inventory available for a replacement, we will let you know and issue a refund.

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