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Have questions about the Good Store? Start here to learn more about our coffee, socks, soap and important details about subscriptions and ordering. 

Good Store Help Center

Is my order tax-deductible?

How much money is donated to charity?

Is your packaging recyclable?

What is this Founders Club I keep hearing about?

What is Good Dot Rewards?

General

What payment methods are accepted?

Are taxes included in the cost of my order?

Can I cancel an order that has already processed?

Can I buy from your site in a currency other than US Dollars?

Will I have to pay any taxes, duties, or additional fees when my order arrives?

Ordering

Do you ship to my country/school/small town/etc?

Is expedited shipping available?

How much does shipping cost?

You said shipping was free. Why was I charged shipping on my order?

Are tracking numbers available?

When will my item be shipped?

Can you ship to my address if it is written in a language other than English?

Shipping

How long will I be subscribed?

Can I change the billing date?

Can I skip a month?

Can I change my address/payment/account information?

Why was my subscription canceled?

How do I login to my account?

When will I be charged?

How do I swap my subscription?

Moving a Vintage Subscription to Good Store

How do I cancel my subscription?

What if I forgot my password and can't login to my account?

How do your prepaid subscriptions work?

Subscriptions

What is your return policy?

What do I do if my order never showed up?

How do you know if the order may have been lost?

I received a damaged item. How do I get a replacement or refund?

Returns and Refunds

How do I best take care of my socks?

Where are the socks manufactured?

What sock size do I need?

What sock styles are available?

How do I change the size and/or style of my socks?

What are the socks made of?

Can I see the sock designs before they are shipped?

Are the undies OEKO-TEX certified?

What is the inside of the socks like? I have sensory issues!

Awesome Socks Club

How should I care for my undies?

What size of undies should I get?

Is the undies packaging recyclable?

What is your return policy for the undies?

I just signed up! When will I get my undies?

What is modal?

Do the Awesome Undies designs match the Awesome Socks club designs?

I want to sign up for the Awesome Undies subscription but they are sold out!

Awesome Undies Club

What ingredients are used to make the soap?

How do I switch to a different soap?

What is sustainable palm oil?

Are these soaps organic? Vegan? Cruelty-free?

Which soap do you recommend to someone with sensitive skin?

How long will one bar of soap or shampoo last?

How should I care for the soap saver dish?

Sun Basin Soap

Can I subscribe if I live outside the United States?

How do I switch to a different coffee or tea?

How much does each bag make?

Are the coffee pods biodegradable?

Where is the coffee roasted?

Will the coffee pods work in my coffee machine?

How do I brew the coffee?

How should I store the coffee? How long will it stay fresh?

Is this coffee gluten-free? Vegan? Organic? Kosher?

Are there possible allergens in coffee?

How is Paradoxa decaffeinated?

How much caffeine is in the coffee?

Is your coffee speciality grade?

Is your coffee fair trade certified?

Where is Keats & Co tea blended?

How do I brew the tea?

How should I store my tea? How long can I store it?

How many milligrams of caffeine are in each tea?

Is your tea gluten-free?

Are the tea and coffee bags recyclable?

Keats & Co

Is the packaging recyclable?

Are the products cruelty-free?

Are your products non-toxic?

Is there PVA in any of the EcoGeek products?

Is PVA Safe?

Are Sheets laundry products compatible with all machines?

Can I use your products on all surfaces?

Are your cleaners disinfecting?

Are your products safe for septic tanks?

How do I use the laundry detergent sheets?

Are your laundry detergent sheets compatible with HE machines?

Are sheets laundry products hypoallergenic?

What is the difference in the cleaning tablets other than scents? Can I use them interchangeably?

Can you use the Oxygen Brightener Bleach Alternative on colored clothes?

Is the Dishwasher tablets pouch compostable in a home setting or only in industrial composting facilities?

How do I switch the EcoGeek products in my subscription?

EcoGeek

Check out all of our other frequently asked questions here!

Find answers to questions about payment method, taxes, and more.

Shipping is free on all subscriptions! Non-subscription orders will be charged $5.95 for domestic and $7.95 for international orders.

Everything you need to know about managing your subscription.

Products are eligible for refund or replacement for 6 months after your order date. Click here for more information.

Find out what size you need, how to take care of your socks and more.

Find out more about the Awesome Undies, including what size you need, how to care for your undies, and more.

Get full ingredient lists, tips for taking care of your soap, recommendations and more.

Get cleaning recommendations, ingredient information and more.

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