Subscriptions
Everything you need to know about managing your subscription.
How long will I be subscribed?
Prepaid subscriptions continue until the last prepaid order is processed and shipped. All other subscriptions will continue until you cancel, which you can do at any time by logging in to your account. If you have trouble accessing your subscription
When will I be charged for my next order?
Awesome Socks Club and Awesome Undies Club are charged on the 1st of each month. For all other subscriptions, your next order will be processed based on the date you placed your first order and your order frequency. (For example, you order EcoGeek pr
How do your prepaid subscriptions work?
Our prepaid subscriptions allow you to purchase 6 or 12 months of a subscription upfront. For all of our prepaid subscriptions, your first order will ship in 3-5 business days and then each month a new order will process on the 1st of the month. For
How do I access my subscriptions management page?
From any page on our website, click "Log In" at the top right. Then, enter the email address associated with your subscription orders. You’ll be emailed a one-time code to log in. Once in your account, click "Manage Subscription". This is where you’l
I know I have a subscription, but the website says I don't have an account!
This may be for a few reasons for this. Here are those reasons and how to get into your account!. You subscribed before we created the Good Store website, so your subscription is still on the legacy Awesome Coffee Club or Awesome Socks Club website.
How do I cancel my subscription?
You can cancel your subscription any time, for any reason!. Here’s how to cancel your subscription:. Click “Subscriptions” at the top of your Manage Subscriptions Page. Locate the subscription you want to cancel and select “Manage” and then click “Ca
How do I update my payment method on file?
Click "Account" at the top of the Subscription Management page. Scroll down and click “Manage Payment Methods”. Edit your existing payment method or add your new card and set it as the default for your subscription(s). Right now, editing a payment me
How do I change the date I'm charged for my subscription?
The Awesome Socks Club subscription will always bill on the first of every month. For other subscriptions, you may log in to your customer portal to update your upcoming charge date. On the “View Your Next Order” page in your account, you can opt to
How do I change the frequency of my subscription orders?
Here are the steps to update your order frequency on your Manage Subscriptions Page:. Log in to your account and click "Manage Subscriptions". Click "Subscriptions" from the top menu. Locate the subscription you want to update and click the "Manage"
How do I skip or reschedule an upcoming order?
You can view upcoming orders in two ways, both of which allow you to change the charge date for a future order. Next Order:. You can view your very next order by clicking “Next Order” in the upper menu from your Manage Subscriptions Page. This will s
How do I increase or decrease the quantity of my subscription items?
Here’s how:. Click “Subscriptions” at the top of your Manage Subscriptions page. Locate the subscription you want to change and click the “Manage” dropdown button. Find the quantity setting for your subscription - it will say “You get (- # +) of thes
How do I swap or change the product(s) in my subscription?
Want to switch your soap scent, coffee roast or sock size/style? Log in to your customer portal, and follow the steps we've linked below:
Can I remove just one item without canceling my whole subscription?
Certainly!. In most cases, you can follow the regular cancellation process for each product you want to remove from your account. To remove items from a bundle subscription, edit that bundle, then click “Edit contents”. You can remove products from t
How do I change the size, color or other variant of my subscription item?
If you want to keep the same product in your subscription but change to a different existing option (e.g., update your sock size and/or style or switch from whole bean to ground coffee), follow these steps:. Click “Subscriptions” at the top of your
Can I add a one-time product to an upcoming subscription order?
In most cases, yes! And it’s pretty easy to do. Here’s how:. Click “Next order” at the top of your Subscription Management page. To the right, you’ll see the section titled “Add to your subscription”. You can click any of the items in this section or
How do I add a new subscription to my account?
If you want to add a new subscription to your account that will ship to the same address where you already receive another subscription, we recommend adding this product to your next order and adding it “as a subscription.". Here’s how:. From your M
How can I combine multiple subscriptions into a single shipment
Combining your subscriptions into a single order is a great way to minimize shipping costs and packaging materials. Thanks for being so thoughtful!. A quick note: Awesome Socks shipping within the US always ships as individual pairs, due to the size
I already cancelled my subscription, why did I get a new shipping confirmation email?
Canceling your subscription will not cancel any recent orders that have already been processed. If you cancel your subscription immediately after an order has been processed, we will continue shipping the order as usual unless you contact our support
How do I pause my subscription?
We don’t technically have an option to pause subscriptions at this time. Instead, we recommend skipping or rescheduling your upcoming orders. For a longer hiatus, or if you don’t know when you’ll be able to continue your subscription again, we recomm
Why was my subscription canceled?
If a payment fails, our system will attempt to charge your card on file a few times up to one week after the initial attempt (one attempt every two days) until a successful payment is processed. If the final payment attempt fails, the subscription wi
Why was my card declined, and what happens next?
If payment for your subscription fails, our system will automatically send you a notification. We will automatically retry the payment once every 2 days for up to one week. If all attempts to pay fail, your subscription will be canceled for non-payme
Can I use a discount code for my subscription?
Most discount codes can only be used for new orders at checkout and may apply only to one-time purchases or the first subscription order. Good Dot Reward discounts for free shipping or $ off order totals can be applied to your upcoming subscription o
How do I reactivate a canceled subscription?
Reactivating a canceled subscription is super simple!. Click “Subscriptions” at the top of your Manage Subscriptions page. Then toggle to “Inactive” subscriptions. You’ll see any and all previous subscriptions that are now canceled. Just click “React
How do I update my subscription shipping address?
Click "Account" at the top of your Manage Subscriptions page. Scroll down and click “Manage Addresses”. Edit your existing address method or add your new address and set it as the default for your subscription(s). Please note that updating your shipp
Can I ship different subscriptions to different addresses?
Yes! To set up a new subscription to a new shipping address, we recommend placing a new order and entering that different address at checkout. If you’re looking to update the shipping address for one or some of your subscriptions but keep the same ad
How do I reactivate a canceled subcription?
Reactivating a canceled subscription is super simple!. Click “Subscriptions” at the top of your Manage Subscriptions page. Then toggle to “Inactive” subscriptions. You’ll see any and all previous subscriptions that are now canceled. Just click “React