Everything you need to know about managing your subscription.
Your subscription will continue until you cancel it, which you can do at any time by logging in to your account. Your subscription will also be automatically canceled if a payment cannot be made (like if your credit card expired.). You’ll receive a b
The Awesome Socks Club subscription will always bill on the first of every month. For other subscriptions, you may log in to your customer portal to update your upcoming charge date. On the “View Your Next Order” page in your account, you can opt to
You can skip an order by visiting your customer portal, selecting "Manage Subscription", and clicking “Delivery Schedule.” You will see the option to skip your next order there. You can always contact us if you need additional assistance.
You can always make changes to your account information, such as shipping address or payment method, from your customer portal. If you have not been charged for your next order, you can log in to your customer portal to make the necessary changes. We
If a payment fails, our system will attempt to charge your card on file a few times up to one week after the initial attempt (one attempt every two days) until a successful payment is processed. If the final payment attempt fails, the subscription wi
From any page, click "Log In" at the top right of the page. Then, enter your username and password. Once in your account, click "Manage Subscription". Once logged in, you'll be able to make changes such as updating your shipping address, payment meth
For subscriptions, will be charged right away for your first shipment. For your following orders, you’ll be charged based on the frequency you opted at checkout except for the Awesome Socks Club subscription, which will be charged on the 1st of each
Want to switch your soap scent, coffee roast or sock size/style? Log in to your customer portal, and follow the steps we've linked below:
By signing up on the Good Store website, you can view and manage your sock, coffee, and soap subscriptions all in one place. Even if you don’t have other Good Store subscriptions yet, we plan on launching new subscriptions on the Good Store in the fu
From any page, click "Log In" at the top right of the page. Once logged in, click "Manage Subscription". From there, select the tab on the side that says Manage Subscriptions and choose the subscription you would like to cancel. Scroll to the bottom
To access your account without a password, enter your email address on the Login page. You will be sent a secure 6 digit code. From there you will see all of your order history. To manage your subscriptions, please click Manage Subscriptions at the t
Our prepaid subscriptions allow you to purchase 6 or 12 months of a subscription upfront. For all of our prepaid subscriptions, your first order will ship in 3-5 business days and then each month a new order will process on the 1st of the month. For