Why was my card declined, and what happens next?Updated 12 hours ago

If payment for your subscription fails, our system will automatically send you a notification. We will automatically retry the payment once every 2 days for up to one week. If all attempts to pay fail, your subscription will be canceled for non-payment, and you’ll receive a cancellation confirmation email.

The two most common reasons for failed payments is insufficient funds and expired payment details. Occasionally, a card fails if you’ve disputed fraudulent activity and your card issuer cancels that card to send you a new one. 

To continue your subscription, check that you have enough funds in the account and update your payment method. 

To update your payment method: 

1. Click "Account" on the right-hand menu

2. Scroll down and click “Manage Payments”

3. Edit your existing payment method or add your new card and set it as the default for your subscription(s)

If your payment fails and you do not want to continue your subscription, we recommend logging in to fully cancel your account (or let our support team know, and we can make sure it’s completely canceled). Sometimes, card issuers automatically update card information, which may cause your subscription to be reactivated even if you wish to keep it canceled.