Why was my subscription canceled?Updated 25 days ago

If a payment fails, our system will attempt to charge your card on file a few times up to one week after the initial attempt (one attempt every two days) until a successful payment is processed. If the final payment attempt fails, the subscription will be canceled, and you'll receive an email confirming the cancellation.

To reactivate your subscription, log in to your customer portal to update your billing information, and our system will process a new order for you. If you have any trouble or the new order is still not being processed successfully, contact us, and we can help!