Shipping
Shipping costs depend on the size of the order and the destination country. Final shipping fees are calculated at checkout.
Do you ship to my location?
We ship to most addresses worldwide that can receive mail and packages from the US!*. *Keats & Co coffee and tea are currently limited to the US, Canada, UK, and EU. These restrictions ensure freshness and compliance with international shipping regul
Is expedited shipping available?
Expedited shipping is available only for one-time purchase items. Expedited shipping is not available for orders shipping to Canada, the EU, or Mexico. Recurring subscription orders always ship with standard shipping. For US orders, FedEx 2-Day shipp
How much does shipping cost?
Shipping charges differ by:. Here's how it breaks down:. You'll see the exact shipping cost at checkout before you commit to anything. If your order is eligible for free shipping, a discount will be automatically applied to your cart at checkout. Exp
You said shipping was free. Why was I charged shipping on my order?
Subscription orders of $13.75 or more ship free in the United States, and any one-time purchase order that exceeds the free shipping threshold of $75 also ships free in the United States. For all other orders, shipping charges will be added based on
Are tracking numbers available?
Yes, you will receive a confirmation email with tracking info when your order ships, including a tracking number and a link to track your order. All orders ship within 3-5 business days, except for recurring Awesome Socks Club and Awesome Undies Club
When will my item be shipped?
Our warehouse team operates Monday through Friday 8am to 4pm (MT). Most orders ship within 3–5 business days, including:. Awesome Socks Club & Awesome Undies Club subscriptions ship by the 15th of each month. Preorder or made-to-order items ship acco
Can you ship to my address if it is written in a language other than English?
Addresses in languages other than English are fine, so long as they are written using the English alphabet, with no accented letters. Our shipping system cannot print non-English characters or accented letters, so we can't print labels using any othe
Why did my shipping cost change in June?
To help keep our subscription program sustainable and continue supporting the charities we partner with, we updated how shipping and import-related costs are handled beginning June 17, 2026. Depending on where you live and the size of your subscripti
What is DDP?
DDP stands for Delivered Duty Paid. It means that any applicable import duties, taxes, and customs fees are collected by Good Store when your order is processed, rather than being collected by your local customs agency or delivery carrier when the pa
What is the most economical way to subscribe for customers outside of the US?
The most cost-effective way to subscribe is to increase product quantities and receive shipments less frequently. Larger orders allow shipping costs to be spread across more items, helping lower the cost per item and reducing the overall impact of sh