Shipping
U.S. subscription orders ship free! International subscription orders ship for a flat rate of $5 USD. Shipping for non-subscription orders varies by weight and location. Final shipping fees are calculated at checkout.
Do you ship to my location?
We ship to most addresses worldwide that can receive mail and packages from the US!*. *Keats & Co coffee and tea are currently limited to the US, Canada, UK, and EU. These restrictions ensure freshness and compliance with international shipping regul
Is expedited shipping available?
Expedited shipping is available only for one-time purchase items. Subscription orders always ship with standard shipping. For US orders, FedEx 2-Day shipping is 24.99. Orders placed before 1 pm on a business day (Monday through Friday) will ship the
How much does shipping cost?
Subscription Orders. US orders $13.75 and up — Free shipping 🎉. US orders up to $13.74 — $6.75 flat rate. International orders — $5.00 USD flat rate (no matter your order total). One-Time Purchases & Add-On Items (mugs, shirts, and the like)Shipping
You said shipping was free. Why was I charged shipping on my order?
Shipping is free only for subscription orders over $13.74 shipping within the US or for orders that meet the free shipping threshold (US orders only). Shipping for subscription orders shipping outside of the US is a flat $5 shipping fee per order. If
Are tracking numbers available?
For most orders, you will receive a confirmation email with tracking info when your order ships. These sometimes get snagged by spam folders, so be sure to check there if you believe your order should have already shipped. Once an order ships, it can
When will my item be shipped?
Most orders ship within 3–5 business days, including:. Awesome Socks Club & Awesome Undies Club subscriptions ship by the 15th of each month. Preorder or made-to-order items ship according to the fulfillment timeline listed on the product page. If it
Can you ship to my address if it is written in a language other than English?
Addresses in languages other than English are fine, so long as they are written using the English alphabet, with no accented letters. Our system cannot process non-English characters or accented letters, so we can't print labels in any other alphabet