Good Store logo
Good Store logo

All articles

Returns and Refunds

Products are eligible for refund or replacement for 6 months after your order date. Click here for more information.

What is your return policy?

Refunds and replacements for lost or damaged orders can be set up within 6 months from the order date. After 6 months, an order is no longer eligible for a refund or a replacement. We cannot accept returns for consumable products and will not provide

What do I do if my order never showed up?

If you feel like your order is taking too long to get to you, don't worry! Our replacement policy covers lost packages. We can reship or refund lost orders up to 6 months after the order is processed (charged). Please contact us for assistance with a

How do you know if the order may have been lost?

There are some guidelines outlined below:. We estimate domestic orders will arrive 7-10 business days after the order leaves our warehouse. International orders may take up to 4-6 weeks, depending on the destination. Most orders include tracking info

I received a damaged item. How do I get a replacement or refund?

If your order arrives broken, torn, or otherwise damaged in transit, contact us and let us know. We’ll ship a replacement to the same address, and you’ll receive a confirmation email when the replacement is shipped.