What do I do if my order never showed up?Updated a year ago

If you feel like your order is taking too long to get to you, don't worry! Our replacement policy covers lost packages. We can reship or refund lost orders up to 6 months after the order is processed (charged). Please contact us for assistance with a replacement or refund request. 

For replacements to be sent in the case of a lost package, we will need the shipping address re-confirmed so we know the address was not the cause for your order being returned or mis-delivered. Please note, there will be a reshipment fee for any orders that need a change of address.