What is your return policy?Updated 25 days ago

Refunds and replacements for lost or damaged orders can be set up within 6 months from the order date. After 6 months, an order is no longer eligible for a refund or a replacement.

We cannot accept returns for consumable products and will not provide refunds for returned coffee, tea, soap, or cleaning products (like cleaning tabs or powder). Undies returned in open packaging will be disposed of immediately, as a safety precaution for our team, and are not eligible for a refund.

We can refund other items, such as mugs, socks, towels, soap dishes, and bottles, as long as they are returned in new condition and sealed in the original packaging (if applicable). 

Shipping fees are non-refundable. We do not provide prepaid shipping labels.

Our return address is:

DFTBA Records

Attn: Returns Department

5845 Sandpiper Drive

Missoula, MT 59808

When returning the package, please include a note with the name, email address, and order number, so we know who is returning the package.