What is your return policy?Updated 5 days ago

Items are eligible for a refund as long as they are returned to our warehouse within 6 months of the original order date. After 6 months, an order is no longer eligible for a refund. 

We can refund all other items as long as they are returned in new condition and sealed in the original packaging (if applicable, not counting the shipping package). 

Undies and consumable products, such as coffee, tea, soap, or cleaning products (such as cleaning tabs or powder), are final sale only and are not eligible for refund if returned to our warehouse. 

Shipping fees are non-refundable. We do not provide prepaid shipping labels.

Our return address is:

DFTBA Records
Attn: Returns Department
5845 Sandpiper Drive
Missoula, MT 59808

When returning the package, please include a note with your name, email address, and order number so we know who is returning it. Without this information, we will not know what order the returned items were associated with, and we will be unable to provide a refund.

We recommend purchasing a tracking number for your order so you can know when your returned items have returned to our warehouse. If the order is lost in transit, you can provide the tracking number to our support team as proof of the return. 

Once we've received the returned items, our team will email you within 1 week to confirm receipt and process your refund.